F.A.Q.
| • | Is the service you offer door to door? |
| Yes, it is a door to door moving service including loading and unloading. Capital Moving crew will remove everything from your home and bring everything into the new home placing everything in the corresponding rooms. | |
| • | Do you sell packing materials? |
| Yes. We have everything you need for self packing or full service packing services. From boxes to bubble wrap, the materials you need are available at our warehouse with competitive prices. | |
| • | Do you have any storage facilities? |
| Yes. Toronto (18,000 sq/ft), Montreal (16,000 sq/ft), Vancouver (12,500 sq/ft) and Calgary (8,500 sq/ft). | |
| • | How do you protect the furniture? |
| All of the furniture is professionally wrapped with special thick moving blankets (this service is included in the price), the men tape around the blankets to ensure that the blankets stay in place during transportation. | |
| • | Are the taxes included? |
| No, between the provinces in Canada 5% GST will be applied to your bill. However, if your move is to the United States, taxes are not applicable. | |
| • | Are you insured? |
| Yes, we are fully insured and covered by Lombard Canada. | |
| • | What kind of coverage do I have? |
| You are covered by Basic Liability Coverage for loss or damage to any of your property that we transport. Your entire shipment is valued by weight at "X" cents/lb., regardless of value. Weight is determined by scaling. Should anything be claimed, it is repaired or replaced up to the "X" cents/lb. of the item's weight. Currently legal liability of the carrier is 0.60 cents/lb. This means, an item's replacement value may be $1000 but, if its total weight is 10 pounds. The total amount paid by the Capital Moving Inc. would be 10 pounds x .60 / lb., or $6.00. | |
| • | Can I purchase additional protection for my belongings? |
| Yes, we also offer an extended coverage program for items that exceed our liability protection. For extended coverage protection, you must complete a Value Declaration Form prior to your pick-up or advise your sales representative of any desire to declare a value to your shipment. In this form, you have to declare reasonable replacement values for the items that you want extra coverage for. Cost of extended coverage is $21.00 per $1000.00 of the Declared Value. | |
| • | What is the deductible on my contract? |
| Our Basic Liability Coverage and Extended Coverage are subject to a deductible which is currently $300.00 | |
| • | What happens if any of my furniture gets damaged? |
| We are affiliated with many furniture companies throughout Canada and The USA. Any damaged furniture will be fixed before being replaced. | |
| • | How can I file a claim |
| Capital Moving Services Inc. takes great care and preventive measures to keep claims low and satisfaction high. However, sometimes even with the greatest care, the unexpected occurs. As a privately owned company, Capital Moving Services Inc. prides itself in cutting through bureaucratic red-tape to save you the time and frustration. In the rare instance of a claim: During delivery if you think some of the items that you have shipped are damaged, note any damage on the Inventory Sheet BEFORE you sign it. This step will not be replaced by any other written or verbal step in the communication process. Pay your full moving cost and request a printed claim form from your representative. Fill the out the form and fax or mail it to our office. Alternatively, you can fill out our online claim form and submit you claim via the internet. Notes: Within 10 days after delivery any residential/property claims must be submitted in writing or via internet. DO NOT dispose of any damaged item before Capital Moving performs a visual inspection. DO NOT replace or begin repair on any damaged item unless the Capital Moving authorizes you to do so. |
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| • | What is a consolidated trip? |
| In order to keep your moving costs down several customers are moved within same trailer. The average trailer holds from 18,000 to 24,000 pounds; the equivalent of three to four full household shipments. | |
| • | How do you differentiate my belongings from other clients? |
| At the time of the pick-up, our crew will put stickers/labels on all of the items that are being shipped. These stickers have different lot number & different colors. The crew also prepares a list of your items corresponding to the tags and labels that your furniture has been marked with. A copy of the inventory list will be provided to you so that you know exactly how many pieces are being shipped. | |
| • | Do you own your trucks? |
| All of our units belong to Capital Moving Services Inc. Capital Moving owns and operates all of our long distance units | |
| • | How do you determine the actual weight of my shipment? |
| We first scale the truck before coming to your address, we then load up the truck with your belongings and scale the truck again after. The difference between the two scale tickets is the exact actual weight of your belongings. Both scale tickets are provided to the customer as proof. | |
| • | What happens if I have to reschedule my move? |
| As soon as you realize that there may be a problem with your moving date, you need to contact Capital Moving Services Inc. for a new pick-up/delivery or trip date. | |
| • | How soon can I schedule my move dates? |
| We prefer you to call us at least 15 days prior to your moving date, this will ensure you can have a date booked at your convenience and space reserved on your desired departure date. However, Capital Moving can also accommodate last minute moves. | |
| • | What time will the moving crews arrive to pickup or delivery? |
| Capital Moving crew start their pick-ups at 9:00am and continue throughout the day. We will call you the business day before your agreed pick-up date to confirm their arrival time. If you are expecting a delivery, our driver or office will call you 24 hours before prior to the estimated delivery date to confirm exact arrival time. | |
| • | Do I need to be available during the pickup? |
| YES. We strongly suggest you be present to identify which goods are staying and which are going, items requiring special handling, and to answer any questions. Most importantly, you must be present at pickup and delivery to assist in the Inventory Process. The Inventory Process involves the pickup crew preparing an inventory list of all your furniture and packed containers as they are loaded on the truck, noting existing conditions. You will be required to sign the Inventory paperwork agreeing (or refusing in writing on the paperwork) with the conditions noted by the crew concerning all items loaded on the truck. At delivery, you will participate in this process again. You will check off unloaded items. Your participation in this process is critical to any claim resolution, if applicable. If you absolutely cannot be present, we recommend someone familiar with your household goods represent you. |
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| • | What's the best way to prepare children for a move? |
| Experts generally agree that you should discuss the move openly and frequently, and what it means to them. Keep to your normal routines as much as possible. Keep familiar items (toys, books, blankets, etc.) available. If possible, visit the new community with your children before the move to acquaint them with the new surroundings. Above all, listen to what your children have to say and keep communications open and honest. | |
| • | Can you transport pets to our new home? |
| We do not transport pets. Ideally, pets and plants travel best in your own car. | |
| • | Can you move my plants? |
| If your plants are very dear to you, we suggest you take them with you. Please refer to the section on houseplants in our Packing page. Moving plants to USA requires special forms and quarantines periods. Therefore we suggest you not to move your plants unless you absolutely can not leave them behind. Capital Moving Services Inc. is not liable for plants. | |
| • | Can I move my pets to US? |
| As a general rule, there are no restrictions on bringing domestic cats into the U.S. There are no vaccination requirements for cats, although cats arriving in Hawaii or Guam are subject to that state's/territory's quarantine requirements. While a rabies certificate is not required for entry into the U.S., domestic cats must be free of evidence of disease communicable to humans when examined by an inspector at the port of entry. If the animal is not in apparent good health, further examination by a licensed veterinarian may be required at the owner's expense. If you are bringing your cat to the U.S. on an airplane, you should check with the airline about their requirements for transporting animals. Many airlines require a certificate of health from a veterinarian. | |
| • | Can you suggest a link about pets and moving? |
| Please visit www.petswelcome.com | |
| • | Can you move perishable food items? |
| Perishable food items cannot be safely shipped in moving trucks. Please dispose of or give away perishable foods before the move. | |
| • | How will you ship my car? |
| Capital Moving Services Inc. uses pre-approved, dependable third party car carriers to transport your car. You can arrange a car moving company independently or let Capital Moving do these arrangements for you. In this case, we will coordinate dates with the car carrier so your vehicle will be delivered within a reasonable timeframe of your household goods. | |